Candlewood Suites NYC -Times Square, an IHG Hotel
339 W 39th St, New York, New York State, 10018View Hotel Details
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Candlewood Suites NYC -Times Square, an IHG Hotel Guest Reviews
3.7/5
120 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.6
Service3.5
Cleanliness3.8
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All reviews(120)
Positive reviews(18)
Reviews with photos/video(5)
Awesome stay(6)
Negative reviews(2)
Belinda
Studio Suite
Stayed in
Dec 2023
Family
3 review
4.0/5
Very Good
Posted on
Dec 28, 2023
The room would be great if things were working…the thermostat needed to be brought right up to the unit to sense temperature controls; the microwave didn’t work and they could not fix it, had to wait 36 hours for a follow up repair, that did not work-a huge inconvenience. And then a room cleaning was scheduled but housekeeping never came after a 6 hour wait.
Ming Qui
Studio Suite
Stayed in
May 2023
Friends
14 review
4.2/5
Very Good
Posted on
May 7, 2023
The hotel is right in the center, very convenient for you to connect to the main points of new york. Fully furnished rooms and new equipment. staff is very slow and stocky still. do not help guests when checking in.
SPki2
Queen Studio Suite with Full Kitchen
Stayed in
Feb 2023
Friends
1 review
4.2/5
Very Good
Posted on
Mar 23, 2023
Good!!we were in new York first timeAnd this location was very good
Anonymous User
Queen Studio Suite with Full Kitchen
Stayed in
Aug 2022
Couples
1 review
3.7/5
Posted on
Oct 25, 2022
We had a pleasant time staying at this hotel. There was no issues we had, and it was relatively close to all that we needed
TE Ho
Queen Studio Suite with Full Kitchen
Stayed in
Sep 2022
Business travelers
8 review
3.5/5
Posted on
Sep 18, 2022
This is a dated property. Great location and good service by staff.
Kureshi Zuber
Studio Suite
Stayed in
Jan 2022
Couples
21 review
4.5/5
Great
Posted on
Jan 15, 2022
So good I liked this hotel bcoz time sqr so near me so this location was very nice and transportation also nearly
Guest User
Queen Studio Suite with Full Kitchen
Stayed in
Jul 2023
Business travelers
7 review
4.0/5
Very Good
Posted on
Oct 14, 2023
It's very good. It's very close to the exhibition hall and the surroundings are convenient. But if you don't go there for a few years, there will be more and more homeless people.
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Guest User
Queen Studio Suite with Full Kitchen
Stayed in
Oct 2022
Solo travelers
1 review
3.7/5
Posted on
Oct 17, 2022
A pretty decent place!But the next morning, I was surprised to find out who the housekeeper was and who came in through the door.I called it from another lake, but I feel like I found my room in the wrong placeI can't speak English, so I'll talk later in Papago, so I'm sorryIt's good value for money, but make sure you have a double device!
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Piruyunzhongniao
Queen Studio Suite with Full Kitchen
Stayed in
Dec 2022
Business travelers
4 review
2.2/5
Posted on
Mar 15, 2023
The system reminded me to comment, so I thought I was obliged to explain. The hotel facilities are relatively old, and the heating system is just a hot air blower, which makes a lot of noise every time, making the room extremely dry. It is said to be a hotel but the management is very casual, similar to an apartment. At the same price, you can find a good room at a nearby hotel. I wouldn't book it if I wasn't in a hurry, and I probably won't next time.
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Guest User
Queen Studio Suite with Full Kitchen
Stayed in
Dec 2022
Business travelers
4 review
1.0/5
Posted on
Dec 10, 2022
The room smelled musty. The water in the shower was never hot. No shampoo no body wash. No room cleaning service was provided for four days. There are only two elevators on the 40th floor and one is often broken. In the future, I will not choose this hotel if I don't have a hotel to live in! ! ! One of the worst hotels I've ever stayed in.
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Kevin nange
Queen Studio Suite with Full Kitchen
Stayed in
Jan 2023
Business travelers
1 review
3.5/5
Posted on
Feb 6, 2023
Others are okay, the air conditioner is not good and the sound is very loud
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Guest User
Queen Studio Suite High Floor
Stayed in
Sep 2022
Business travelers
13 review
5.0/5
Outstanding
Posted on
Oct 2, 2022
It is very comfortable to play games in the hotel
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Guest User
Studio Suite
Stayed in
Dec 2021
Solo travelers
10 review
5.0/5
Outstanding
Posted on
Dec 26, 2021
Good location, cheap price, good front desk service attitude!I went to check-in around 12 noon and they gave me the chance to store my luggage, but they didn't store my luggage after 3 pm.
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Yezizhangye
Studio Suite
Stayed in
Nov 2021
Business travelers
6 review
5.0/5
Outstanding
Posted on
Dec 1, 2021
Very comfortable hotel with kitchen.
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